We are not responsible for delays by USPS or FEDEX. 
If your package, is lost, stolen, or misdelivered, contact us to remedy the situation. If it is still in transit and taking longer than expected, there is unfortunately nothing we can do about it. Packages must be missing for 2 weeks before we can file an insurance claim.

ORDERS REQUIRING SHIPPING TO A FEDERALLY LICENSED FIREARMS DEALER Our Firearms shipping policy is as follows:
1) The Customer must list the dealer in the Ship To fields at the checkout.
2) It Is the customer's responsibility to have their dealer send a copy of their license to customerservice@kineticenergyarms.com with the order number in the subject line.
3) If your dealer refuses to send their FFL, the customer must provide us with direct contact information for their dealer.
4) If we contact you for any of this information and do not receive a response, your order will be cancelled and refunded. Without this information there is no way for us to ship your order. We do not have the man power or time to track down this information for shipments. 

Local Customers (Phoenix Metro) We are not a store front and we do not do 4473 transactions.
We no longer offer in store pick up for any items due to security concerns.

Arizona Firearms maintains a stock of some receivers.
We Plead the 2nd in Tempe is handling transfers on fridays again. 

Shipping Policy 
All orders will be shipped by FedEx or USPS Priority. Requests for air, bus or special truck handling may be arranged in advance. Requests for RUSH or overnight orders will be honored whenever possible. All shipping costs, as well as any additional costs resulting from requested special handling or order processing are the responsibility of the customer. KE does not guarantee same day shipping or the performance of any contracted freight carrier. 

Firearms 
1. Shipper will transport and deliver firearms as defined by the United States Gun Control Act of 1968, between areas served in the U.S., but only to: a. Licensed importers; licensed dealers; licensed collectors; law enforcement agencies of the U.S.or any department or agency thereof; and law enforcement agencies of any state or any department, agency or political subdivisions thereof; or b. Where not prohibited by local, state and federal law, from individuals to licensed importers, licensed manufacturers or licensed dealers (and return of same).
2. Shipper cannot ship or deliver firearms C.O.D.
3. The recipient must be of legal age as identified by applicable law.
4. The recipient is required to comply with all applicable government regulations and laws, including those pertaining to labeling. The Bureau of Alcohol, Tobacco, Firearms and Explosives can provide assistance.
5. Shipper will transport small-arms ammunition when packed and labeled in compliance with local, state and federal law, and the Hazardous Materials section of this Service Guide. Ammunition is an explosive and must be shipped separately as hazardous materials. Shipper will not ship loaded firearms or firearms with ammunition in the same package.
6. All shipments must provide business name of FFL that product will be shipped to (Name on license) and FFL’s address needs to be entered into the shipping info upon checkout.
7. KEA only ships firearms via FedEx or UPS. We do not ship firearms USPS except to Alaska and Hawaii.